This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

I synced my browser, but my computer is broken, want to download the previous bookmarks, do not have a recovery key, please help, i did save the earlier bookmar

  • 2 antwoorde
  • 2 hierdie probleem
  • 1 view
  • Laaste antwoord deur cor-el

bantikonar
bantikonar
more options

My computer crashed. I had synced up all the bookmarks before that i remember, my account was in the email xxxxxxxxxx@xxxxx.xxx How can i now sync those bookmarks, i do not have the device anymore, what do i do with the recovery key? Thanks in advance.

[email address removed by Moderator]

My computer crashed. I had synced up all the bookmarks before that i remember, my account was in the email xxxxxxxxxx@xxxxx.xxx How can i now sync those bookmarks, i do not have the device anymore, what do i do with the recovery key? Thanks in advance. <i>[email address removed by Moderator]</i>

Gewysig op deur cor-el

All Replies (2)

smo
smo
more options

Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Did you create a backup of the sync key?

Only if you have the sync key then it should be possible to get the data that was previously stored on the sync server.
Without the sync key your data is lost.