Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Restoring bookmarks from an old computer, that i do not have.

  • 3 replies
  • 1 has this problem
  • 9 views
  • Last reply by cor-el

RFguy
RFguy
more options

I had backed up my bookmarks using firefox sync, I do not have the old computer with me anymore, now I am trying to restore my bookmarks to a new computer, how do I do it ? on trying to restore it firefox sync asks me for a recovery key, i do not have it..

I had backed up my bookmarks using firefox sync, I do not have the old computer with me anymore, now I am trying to restore my bookmarks to a new computer, how do I do it ? on trying to restore it firefox sync asks me for a recovery key, i do not have it..

All Replies (3)

user633449
user633449
more options

Sync is not a backup service. If you don't have a recovery key there is no way to get the data currently on Sync. (It's a recovery feature).

Also, you are using an ancient version of Firefox. Please update to Firefox 31 ASAP Update Firefox to the latest release

FredMcD
FredMcD
more options

If you can get a hold of the old computer, there is a small chance.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Are you using the Firefox 24.7.0 esr version?

See: