This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

firefox no longer shows my account(s) only prompts me to set up new account? did I lose everything?

  • 1 antwoord
  • 1 het hierdie probleem
  • 16 views
  • Laaste antwoord deur Matt

more options

all of a sudden, when i open thunderbird it prompts me to setup a new account and all my account info and emails are all gone. address book is there, but no emails or account info. all links are grey except, write, chat and address book.

my info is still on my laptop and phone but they werent synced and I need to restore all my history and sent and archived emails.

tried system restore twice and no change

all of a sudden, when i open thunderbird it prompts me to setup a new account and all my account info and emails are all gone. address book is there, but no emails or account info. all links are grey except, write, chat and address book. my info is still on my laptop and phone but they werent synced and I need to restore all my history and sent and archived emails. tried system restore twice and no change

All Replies (1)

more options

see here