This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Video won't play

  • 7 antwoorde
  • 32 hierdie probleem
  • 1 view
  • Laaste antwoord deur admiraljim

admiraljim
admiraljim
more options

Youtube videos play great in all sizes but on my local news site and cnn they won't play in firefox but they play fine in Internet Explorer.

Youtube videos play great in all sizes but on my local news site and cnn they won't play in firefox but they play fine in Internet Explorer.

Gekose oplossing

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.
Lees dié antwoord in konteks 👍 0

All Replies (7)

user709721
user709721
more options

Hey,

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thanks!

Curtis

admiraljim
admiraljim Vraag-eienaar
more options

Hope this helps. I have the latest (that I know of) flash installed and like I said, youtube and other sites seem to work it isa only channel 13 and cnn that load the beginning frame but the rest doesn't load at all.

user709721
user709721
more options

Hey,

  1. What happens if you press play (does it act like it's going to play, say it's loading, etc)?
  2. Have they worked before, is this a recent change?
  3. Have you seen this: Flash 11.3 doesn't load video in Firefox?

Hope this helps!

Curtis

admiraljim
admiraljim Vraag-eienaar
more options

I updated everything. I now have real player cloud, which I don't know if I need it or not but this doesn't solve the problem. If I click on a vidceo link on wrex website the first frame comes up in the box, a bar appears in the middle and goes across like it's loading the video and pressing the play button does nothing and no minutes appear at the bottom of the box

admiraljim
admiraljim Vraag-eienaar
more options

it's www.wrex.com if you want to try it. maybe it's them with firefox but it works fine with IE. I just prefer firefox.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Gekose oplossing

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.
admiraljim
admiraljim Vraag-eienaar
more options

I wanted to report back so maybe this can help others with my problem. I followed the trouble shooting steps. Wasn't hardware acceleration. I disabled all the extensions and it turned out there was a conflict between AdvertBan and the website. There is apparently a conflict between wrex.com and advertban. I white listed this website and it works fine now. Thanks again, Jim