This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

When will Mozilla listen to their users?

technoweary
technoweary
more options

Same old update cobblers. Firefox nags and nags about doing the update. I kept canceling this until I reckoned they must have sorted out the usual plugin cockup and accepted the update and here we go, as usual, this time Cocoon is not compatible. I now have to use Explorer until this is sorted out. I do try to be loyal to Mozilla but when you get this on-going fiasco every time an update is available it stretches my patience. Last week I recommended Firefox to a family member who had just purchased a Nexus 10, Woops! BIG MISTAKE. Firefox for Android only knows about USA, she spent ages trying to Google for supermarkets in the UK before getting back to me and it was then I realised it was the usual Firefox cock-up and she resorted to Chrome. Again, I was trying to support Mozilla but at the end of the day people just want things to work and they really don't care to be messed about.

Same old update cobblers. Firefox nags and nags about doing the update. I kept canceling this until I reckoned they must have sorted out the usual plugin cockup and accepted the update and here we go, as usual, this time Cocoon is not compatible. I now have to use Explorer until this is sorted out. I do try to be loyal to Mozilla but when you get this on-going fiasco every time an update is available it stretches my patience. Last week I recommended Firefox to a family member who had just purchased a Nexus 10, Woops! BIG MISTAKE. Firefox for Android only knows about USA, she spent ages trying to Google for supermarkets in the UK before getting back to me and it was then I realised it was the usual Firefox cock-up and she resorted to Chrome. Again, I was trying to support Mozilla but at the end of the day people just want things to work and they really don't care to be messed about.

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

By Cocoon, do you mean this: https://getcocoon.com/support/download

The current download is marked as compatible with Firefox up to version 30. The internal dates in the file indicate it was updated on April 4, 2014.

If Firefox isn't automatically checking for extension updates, could you try a manual update using the following method:

Open the Add-ons page using either:

  • Ctrl+Shift+a
  • "3-bar" menu button (or Tools menu) > Add-ons

In the left column, click Extensions. Then, above the list on the right side, click the "gear" button and choose Check for Updates.

If Firefox is not able to check Cocoon's site for updates, that might be a bug in Firefox, or it might be that the publisher has not enabled Firefox to check because it has its own updating feature. (I'm not very familiar with the options on that, or this extension.)

Edit: removed errant text

Modified by jscher2000 - Support Volunteer

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Regarding the Android question, I haven't heard about problems with non-U.S. locales before, but I definitely can't keep up with every question here. Probably worth a separate thread tagged for Android so the volunteers most familiar with it will spot it..