This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Changed email server password, can't change in Thunderbird

more options

I had to change my email password on the server, but I can't change it in Thunderbird. I went into options -> security -> passwords and deleted the old passwords. I also went into help-> troubleshooting information and deleted the password files there. I rebooted my computer a couple of times, but TB is not prompting me for a new password. When I click "get mail", the status bar says "Connecting to POP.rogers.broadband.com" for a second and then does nothing.

I had to change my email password on the server, but I can't change it in Thunderbird. I went into options -> security -> passwords and deleted the old passwords. I also went into help-> troubleshooting information and deleted the password files there. I rebooted my computer a couple of times, but TB is not prompting me for a new password. When I click "get mail", the status bar says "Connecting to POP.rogers.broadband.com" for a second and then does nothing.

All Replies (1)

more options

The Saved Password Editor add-on should help here, although it's strange it wouldn't ask for the password as you've deleted it.

Please consider making a donation to its author if it ends up helping you solve the problem.