This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Twice in December I have tried to download security update; a message said it was accessing but never connected so I have not been successful.

  • 1 (رد واحد)
  • 1 has this problem
  • 2 views
  • آخر ردّ كتبه ideato

more options

Received message in December that an important security update of Firefox was available. Tried twice to download. The first time it ran for hours and claimed to be accessing the site. I have not been successful in downloading this security update.

Received message in December that an important security update of Firefox was available. Tried twice to download. The first time it ran for hours and claimed to be accessing the site. I have not been successful in downloading this security update.

All Replies (1)

more options

Hello b-mill, please try to download and install firefox. Do the next steps:

1. Download a copy of the latest firefox from http://www.mozilla.org/en-US/firefox/all.html (full installer)

2. Trash the current Firefox application to do a clean install.

3. Install the version that you have downloaded.

Do not select to remove your personal data, your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks or other personal data.

see also: Installing Firefox on Mac


thank you