This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Can't send Emails - Receiving OK

  • 1 (رد واحد)
  • 42 have this problem
  • 1 view
  • آخر ردّ كتبه duggabe

broder
broder
more options

Hi - I would appreciate if you could advise how to resolve this issue. I can not send out Emails but I'm able to receive. My ISP has advised that my settings are correct and the issue appears to be with Thunderbird. I'm using a PC with Windows Vista and running Thunderbird 31.5.0. Thanks.

I get the following error message:

"An error occurred sending mail: The mail server sent an incorrect greeting: Cannot connect to SMTP server 211.29.132.250 (211.29.132.250:587), NB connect error 1460.":

Also when clicking on Account Settings - Outgoing Server (SMTP):

" The Local Directory path "C:\Users\broder\AppData\Roaming\Thunderbird\Profiles\mdsnvt19.default\Mail\Local Folders" is not suitable for message storage. Please choose another directory. "

I would appreciate your response [also to my Email address: broder29@gmail.com] Much appreciated and Many Thanks Morris Broder

Hi - I would appreciate if you could advise how to resolve this issue. I can not send out Emails but I'm able to receive. My ISP has advised that my settings are correct and the issue appears to be with Thunderbird. I'm using a PC with Windows Vista and running Thunderbird 31.5.0. Thanks. I get the following error message: "An error occurred sending mail: The mail server sent an incorrect greeting: Cannot connect to SMTP server 211.29.132.250 (211.29.132.250:587), NB connect error 1460.": Also when clicking on Account Settings - Outgoing Server (SMTP): " The Local Directory path "C:\Users\broder\AppData\Roaming\Thunderbird\Profiles\mdsnvt19.default\Mail\Local Folders" is not suitable for message storage. Please choose another directory. " I would appreciate your response [also to my Email address: broder29@gmail.com] Much appreciated and Many Thanks Morris Broder

الحل المُختار

If you select Account Settings and click on 'Outgoing Server (SMTP)', the screen should have at least one entry to show. Highlight it and check the settings. Your gmail setup should look like this: Server Name: smtp.googlemail.com Port: 465 User Name: broder29@gmail.com Authentication method: Normal password Connection Security: SSL/TLS

Then go back to the Account Settings (click on the email name) and check the 'Outgoing Server (SMTP):' it should be the server you set up above: 'Google Mail - smtp.googlemail.com Click OK.

Read this answer in context 👍 5

All Replies (1)

duggabe
duggabe
more options

الحل المُختار

If you select Account Settings and click on 'Outgoing Server (SMTP)', the screen should have at least one entry to show. Highlight it and check the settings. Your gmail setup should look like this: Server Name: smtp.googlemail.com Port: 465 User Name: broder29@gmail.com Authentication method: Normal password Connection Security: SSL/TLS

Then go back to the Account Settings (click on the email name) and check the 'Outgoing Server (SMTP):' it should be the server you set up above: 'Google Mail - smtp.googlemail.com Click OK.