This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

video problem

  • 1 (رد واحد)
  • 2 have this problem
  • 11 views
  • آخر ردّ كتبه philipp

locksmithlady
locksmithlady
more options

All videos on Facebook and you tube are purple and green and not in sinc with each other. This is definitely a Firefox problem as I tried both on Chrome and they worked fine. I prefer Firefox, but if it isn't fixed I will be forced to move over to Chrome. Hope this can be fixed.

All videos on Facebook and you tube are purple and green and not in sinc with each other. This is definitely a Firefox problem as I tried both on Chrome and they worked fine. I prefer Firefox, but if it isn't fixed I will be forced to move over to Chrome. Hope this can be fixed.

All Replies (1)

philipp
philipp
  • Moderator
more options

hi, we are currently aware about this on some windows 8 configurations with amd graphics cards and older drivers. please see if there's a more recent graphics driver available for your system at https://support.amd.com/en-us/download and if installing that already solves the playback issue.

otherwise you can do the following to work around the problem: enter about:config into the firefox address bar (confirm the info message in case it shows up) & search for the preference named media.windows-media-foundation.use-nv12-format. double-click it and change its value to false.