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Browser video/gifs go black. Audio only.

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

seanbdelson
seanbdelson
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There is a common problem with Firefox that I see all over the internet. Browsing sites where gifs go black, and simple videos won't play. I don't understand why Firefox can't fix this? Whenever I'm trying to watch a viral video, or a news video (many but not all gifs as well), they stay black. Audio works though.

So I open Chrome to see these, and it's flawless. The problem HAS to be with Firefox because Chrome never falters. I like the speed of FF so I'd like to fix this!

Thanks for any and all help....

There is a common problem with Firefox that I see all over the internet. Browsing sites where gifs go black, and simple videos won't play. I don't understand why Firefox can't fix this? Whenever I'm trying to watch a viral video, or a news video (many but not all gifs as well), they stay black. Audio works though. So I open Chrome to see these, and it's flawless. The problem HAS to be with Firefox because Chrome never falters. I like the speed of FF so I'd like to fix this! Thanks for any and all help....

All Replies (2)

FredMcD
FredMcD
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Make sure you are not blocking content.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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