Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

since the update to Quantum widevine does not work where it worked before

  • 1 (رد واحد)
  • 1 has this problem
  • 10 views
  • آخر ردّ كتبه Shadow110

pschm
pschm
more options

On kubuntu -- both 16.04 and 14.04: After the update to Firefox Quantum viewing DRM content (on www.tvnow.at/rtl) no longer works. (Widevine is activated and updated, and I checked the "allow DRM" box).

On kubuntu -- both 16.04 and 14.04: After the update to Firefox Quantum viewing DRM content (on www.tvnow.at/rtl) no longer works. (Widevine is activated and updated, and I checked the "allow DRM" box).

All Replies (1)

Shadow110
Shadow110
more options

Not going to like this : uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files and C:\Program Files(x86) or Linux equivalent. Then restart system. Note: your Firefox Profile is saved. But you should make a back up before you do : https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

Reinstall with Current Release Firefox 57.0.2 with a Full Version Installer https://www.mozilla.org/firefox/all/

Please let us know if this solved your issue or if need further assistance.