This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Fix getting repeated "server disconnect" error messages.

  • 3 ردود
  • 1 has this problem
  • 1 view
  • آخر ردّ كتبه Matt

more options

Towards the end of the business day, or whenever trying to compact folders, Thunderbird disconnects with the error message, "Server imap.[...].com has disconnected. The server may have gone down or there may be a network problem." Neither seems to be the case. Reloading software did not work.

Towards the end of the business day, or whenever trying to compact folders, Thunderbird disconnects with the error message, "Server imap.[...].com has disconnected. The server may have gone down or there may be a network problem." Neither seems to be the case. Reloading software did not work.

الحل المُختار

Compacting folders is an actions that sees Thunderbird creating quite large files (right click your inbox select properties. What size is it on inbox?)

Then you say towards the end of the day you also see the issue. Is there a local backup or other disk intensive activity that occurs at that time each day? (Windows defrag is schedules in on windows 10 machines these days)

I found that Windows search scanning and defrag both affected Thunderbird detrimentally and I disabled both occurring automatically on my profile folders.

Read this answer in context 👍 0

All Replies (3)

more options

Please post a screen shot in your/this support topic https://support.mozilla.org/en-US/kb/how-do-i-create-screenshot-my-problem

more options

Thanks, Wayne. See below:

more options

الحل المُختار

Compacting folders is an actions that sees Thunderbird creating quite large files (right click your inbox select properties. What size is it on inbox?)

Then you say towards the end of the day you also see the issue. Is there a local backup or other disk intensive activity that occurs at that time each day? (Windows defrag is schedules in on windows 10 machines these days)

I found that Windows search scanning and defrag both affected Thunderbird detrimentally and I disabled both occurring automatically on my profile folders.