This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

emails disappear from view but reappear after I switch to another subfolder and then back again

  • 4 ردود
  • 1 has this problem
  • 5 views
  • آخر ردّ كتبه richard188

more options

I am running Thunderbird 78.6.1 (64 bit) under Manjaro 20.2.1, and with OWL for Exchange 0.7.7.2

I think the problem is happening on all folders: after some seconds all the emails "disappear"; if I then open a different subfolder, I can see the emails in that folder; and if I go back to the first folder, the emails are all there - but then "disappear" again after some seconds; on some occasions I see just the new emails, not the older ones; this has only been happening for a couple of days;

I am running Thunderbird 78.6.1 (64 bit) under Manjaro 20.2.1, and with OWL for Exchange 0.7.7.2 I think the problem is happening on all folders: after some seconds all the emails "disappear"; if I then open a different subfolder, I can see the emails in that folder; and if I go back to the first folder, the emails are all there - but then "disappear" again after some seconds; on some occasions I see just the new emails, not the older ones; this has only been happening for a couple of days;

الحل المُختار

This is the advice I have received from the OWL people.

This was a known problem that appeared in the last few days. There is already an update available that fixes it for most people. Can you please install Owl version 0.7.7.4, restart Thunderbird (a restart is necessary for Owl), and see whether the problem persists? If the problem continues, please try to create a new Thunderbird profile, install Owl, and try to set up the account there. If it still doesn't work, please write to owl.support@beonex.com with a copy of your error console (Thunderbird menu | Tools | Developer | Error Console, and copy the entire contents as text), please.

Read this answer in context 👍 1

All Replies (4)

more options

الحل المُختار

This is the advice I have received from the OWL people.

This was a known problem that appeared in the last few days. There is already an update available that fixes it for most people. Can you please install Owl version 0.7.7.4, restart Thunderbird (a restart is necessary for Owl), and see whether the problem persists? If the problem continues, please try to create a new Thunderbird profile, install Owl, and try to set up the account there. If it still doesn't work, please write to owl.support@beonex.com with a copy of your error console (Thunderbird menu | Tools | Developer | Error Console, and copy the entire contents as text), please.

more options

Huge thank you to Matt;

more options

I spoke a bit too soon; in fact I had to create a new profile which seems to have worked; I was able to create it in the same folder as the original profile, which had the huge advantage of not having to rebuild a very large inbox; thanks again!

more options

and too soon again; have recreated profile from scratch - it's going to take hours to download - how irritating anyway, thanks!