This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird occasionally stops showing folders

  • 1 (رد واحد)
  • 0 have this problem
  • 1 view
  • آخر ردّ كتبه madanra

more options

I access my email via IMAP. The IMAP server runs Dovecot.

Occasionally, Thunderbird stops showing some of my folders. The folders are still shown in the subscriptions settings, and are still subscribed to, but are not showing in the folder pane. Often, unsubscribing, restarting Thunderbird, resubscribing, and restarting Thunderbird works, and the folders reappear, but sometimes that is insufficient. As has happened today.

The folder Peverel Road and all its subfolders disappeared; unsubscribing and resubscribing brought back the Peverel Road folder, but not its subfolders.

View -> Folders is set to All.

Advanced account settings is set to *not* "Show only subscribed folders".

I access my email via IMAP. The IMAP server runs Dovecot. Occasionally, Thunderbird stops showing some of my folders. The folders are still shown in the subscriptions settings, and are still subscribed to, but are not showing in the folder pane. Often, unsubscribing, restarting Thunderbird, resubscribing, and restarting Thunderbird works, and the folders reappear, but sometimes that is insufficient. As has happened today. The folder Peverel Road and all its subfolders disappeared; unsubscribing and resubscribing brought back the Peverel Road folder, but not its subfolders. View -> Folders is set to All. Advanced account settings is set to *not* "Show only subscribed folders".
Attached screenshots

All Replies (1)

more options

Enabling "Show only subscribed folders" & restarting Thunderbird made the folders reappear this time. I then disabled it again and restarted Thunderbird, and the folders have remained.

Well, I now have one more tool in my toolbox for next time this happens...