This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Just sending mail

  • 1 (رد واحد)
  • 1 has this problem
  • 1 view
  • آخر ردّ كتبه sfhowes

more options

Since BT's new improved email service!!!, I cannot send or forward any emails with Thunderbird. It's something to do with the SMTP server which will not recognise my username or password. I get mail in but thats it. BT have talked me through everything they know but can't fix it. An hour and a half and they still are stumped after trying every possible thing. Deleting the program etc etc. The thing is it wont work on my other email programs either but on BT webmail all is ok. Usernames and password accepted with mail in and out no problem. I think it's BT they don't think it is. They wont accept a third party (Thunderbird) problem. Don't know where to turn as I don't want to use BT Webmail or my phone to send out messages that come in to Thunderbird. Been fine until just lately. HELP.

Since BT's new improved email service!!!, I cannot send or forward any emails with Thunderbird. It's something to do with the SMTP server which will not recognise my username or password. I get mail in but thats it. BT have talked me through everything they know but can't fix it. An hour and a half and they still are stumped after trying every possible thing. Deleting the program etc etc. The thing is it wont work on my other email programs either but on BT webmail all is ok. Usernames and password accepted with mail in and out no problem. I think it's BT they don't think it is. They wont accept a third party (Thunderbird) problem. Don't know where to turn as I don't want to use BT Webmail or my phone to send out messages that come in to Thunderbird. Been fine until just lately. HELP.

All Replies (1)

more options

What are your settings? They should be: mail.btinternet.com on 993 (IMAP) or 995 (POP), 465 for SMTP; SSL/TLS, normal password authentication, User Name = email address.

https://www.bt.com/help/email/manage-email-account/manual-settings/what-are-the-settings-for-outgoing-and-incoming-bt-email-servers