Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Emails won't send on Thunderbird.

  • 2 (ردّان اثنان)
  • 4 have this problem
  • 1 view
  • آخر ردّ كتبه owzatagain

Ken and Dixie
Ken and Dixie
more options

Emails won't send on Thunderbird. I get this message: "Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) smtpauth.earthlink.net timed out. Try again." My outgoing server is: Description: EarthLink Server Name: smtpauth.earthlink.net Port: 587 User Name: kenndixi@earthlink.net Authentication method: Normal password Connection Security: STARTTLS

Emails won't send on Thunderbird. I get this message: "Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) smtpauth.earthlink.net timed out. Try again." My outgoing server is: Description: EarthLink Server Name: smtpauth.earthlink.net Port: 587 User Name: kenndixi@earthlink.net Authentication method: Normal password Connection Security: STARTTLS

All Replies (2)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Timeouts are often cause by incompatible antivirus. Try sending with AV removed (if it's not Windows/MS Security) or with Windows running in safe mode.

owzatagain
owzatagain
more options

I'm having the same problem. I can receive emails with no problem. Gmail account works fine. Windows 10 Turning of antivirus does not help. It started with the latest Thunderbird update (115.6.1, 64bit)

SMTP server settings: server name: smtpauth.earthlink.net Port: 587 Connection security: STARTTLS Authentication method: normal passwords user name: [edited] @earthlink.net

Modified by James