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Primary password reset

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  • آخر ردّ كتبه TyDraniu

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I use Sync on multiple computers for passwords. I have forgotten the Primary password on one of them. If I do a password reset on the one computer, does it affect the passwords stored on the Sync server, or maybe just the key4.db and logins.json folders on the computer being reset? I will not do a reset if the Sync'ed passwords could be affected, I'll just look them up on my phone. Thanks for your help!

I use Sync on multiple computers for passwords. I have forgotten the Primary password on one of them. If I do a password reset on the one computer, does it affect the passwords stored on the Sync server, or maybe just the key4.db and logins.json folders on the computer being reset? I will not do a reset if the Sync'ed passwords could be affected, I'll just look them up on my phone. Thanks for your help!

All Replies (2)

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Yes, it removes all your data from Sync server, including passwords.

You need a recovery key, see Reset your Mozilla account password with Recovery Keys.

Helpful?

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Sorry, I misread the question.

You should be disconnected from Sync server before resetting primary password.

Helpful?

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