Pages not displaying on Firefox, but working fine on Chrome
Hello everyone,
I'm having an issue with Firefox and could use some help. When I use the Babbel application (and sometimes other websites), the page doesn't display at all. Even when I refresh, nothing changes. However, when I open the same link in Google Chrome, it works perfectly.
I tried logging in with a brand-new Firefox account, and the page displays without any issues. So, I suspect that one of my extensions might be causing this problem on my main account.
However, I don't want to delete my cookies because it's really inconvenient to re-enter the passwords for websites I use frequently.
Does anyone have suggestions on how I can identify the extension or setting that might be causing the issue without having to delete my cookies?
Thank you in advance for your help!
All Replies (1)
You do not need to clear all cookies, in such a case is it sufficient to clear only the cookies for websites that clear the cookies. You can do this via the padlock icon in the address bar.
You can try these steps in case of issues with webpages:
You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.
- hold down the Shift key and left-click the Reload button
- press "Ctrl+F5" or press "Ctrl+Shift+R" (Windows,Linux)
- press "Command+Shift+R" (Mac)
Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings), click the padlock icon (Clear cookies and site data) for the domain in the selected tab.
"Remove the Cookies" for websites that cause problems:
- Settings -> Privacy & Security
Cookies and Site Data: "Manage Data"
"Clear the Cache":
- Settings -> Privacy & Security
Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear
- https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox
- https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.
- switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
- do NOT click "Refresh Firefox" in the Troubleshoot Mode start window
- https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode
- https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems
You can check for issues with Enhanced Tracking Protection and Total Cookie Protection. Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.
- click the shield icon for more detail and possibly disable the protection
You can check the Web Console for relevant-looking messages like about blocked content.
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