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firefox updates hang on download when checking for viruses

  • 2 (ردّان اثنان)
  • 22 have this problem
  • 3 views
  • آخر ردّ كتبه ligeperry

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When downloading the new version of Firefox it hangs up when checking for viruses. Once I am able to escape, it has always loaded the new version. This happens every time when updating Firefox. Everything else downloads fine. Using Norton. Running Windows vista home premium 64 bit.

When downloading the new version of Firefox it hangs up when checking for viruses. Once I am able to escape, it has always loaded the new version. This happens every time when updating Firefox. Everything else downloads fine. Using Norton. Running Windows vista home premium 64 bit.

الحل المُختار

See http://kb.mozillazine.org/Unable_to_save_or_download_files (Disable virus scanning in Firefox preferences - Windows)

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الحل المُختار

See http://kb.mozillazine.org/Unable_to_save_or_download_files (Disable virus scanning in Firefox preferences - Windows)

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I think you are correct. I also had trouble downloading a Windows update. They advised me to disable Norton Sec. long enough to finish the download and it worked fine then. Thank you, lige