This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Won't Download Certian Files that IE can

  • 3 ردود
  • 1 has this problem
  • 1 view
  • آخر ردّ كتبه cor-el

more options

Some files that I want to download Firefox does not understand what to do. For example: http://www.logitech.com/en-ca/support/g602-wireless-gaming-mouse?crid=411&section=downloads&softwareid=10878&osid=23&bit=64

When I click download now it does nothing, it is a Javascript element that Firefox seems like doesn't know what to do with.. But IE does.

Any way to fix this?

Some files that I want to download Firefox does not understand what to do. For example: http://www.logitech.com/en-ca/support/g602-wireless-gaming-mouse?crid=411&section=downloads&softwareid=10878&osid=23&bit=64 When I click download now it does nothing, it is a Javascript element that Firefox seems like doesn't know what to do with.. But IE does. Any way to fix this?

الحل المُختار

I assume that you mean extensions if it works in Safe Mode.

You can start with extensions that can block content like Adblock Plus can do.

If it works in Safe Mode and in normal mode with all extensions (Firefox/Tools > Add-ons > Extensions) disabled then try to find which extension is causing it by enabling one extension at a time until the problem reappears.

Close and restart Firefox after each change via "Firefox > Exit" (Windows: Firefox/File > Exit; Mac: Firefox > Quit Firefox; Linux: Firefox/File > Quit)

Read this answer in context 👍 0

All Replies (3)

more options

Works fine here (*).
I get a download dialog to save the LGS_8.50.281_x64_Logitech.exe file (53.9 MB).

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.

Modified by cor-el

more options

Seems to be a plugin... Anyway to tell which one?

more options

الحل المُختار

I assume that you mean extensions if it works in Safe Mode.

You can start with extensions that can block content like Adblock Plus can do.

If it works in Safe Mode and in normal mode with all extensions (Firefox/Tools > Add-ons > Extensions) disabled then try to find which extension is causing it by enabling one extension at a time until the problem reappears.

Close and restart Firefox after each change via "Firefox > Exit" (Windows: Firefox/File > Exit; Mac: Firefox > Quit Firefox; Linux: Firefox/File > Quit)