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I cannot see the download page when i click on the process at the upper right corner of the browser, is it normal?

Samsoum
Samsoum
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I have asked to download a video from an online grabber. It started downloading and the process was showing how much time was left (on the display showing download process) the icon next to the HOME icon on the upper right side of the browser.

I usually click on the icon and it gives me the option "show all downloads". It wasn't working and this is not the first time!

Last time i had to stop a giant download and i couldn't. Even when i restarted FIREFOX it was still running in the background.

I knew this because when i came to close all tabs it said "this will cancel current download".

I had to REINSTALL from ZERO the Firefox.

But now i have this problem where i can't see all the download page. This is the second time and i think it is related to the online video grabber.

I have asked to download a video from an online grabber. It started downloading and the process was showing how much time was left (on the display showing download process) the icon next to the HOME icon on the upper right side of the browser. I usually click on the icon and it gives me the option "show all downloads". It wasn't working and this is not the first time! Last time i had to stop a giant download and i couldn't. Even when i restarted FIREFOX it was still running in the background. I knew this because when i came to close all tabs it said "this will cancel current download". I had to REINSTALL from ZERO the Firefox. But now i have this problem where i can't see all the download page. This is the second time and i think it is related to the online video grabber.

All Replies (2)

Diego Victor
Diego Victor
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Hello,

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that turns off some settings and disables most add-ons (extensions and themes).

(If you're using an added theme, switch to the Default theme.)

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu by clicking on the Restart with Add-ons Disabled... menu item:
FirefoxSafeMode

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

Once you get the pop-up, just select "'Start in Safe Mode" Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.

Thank you.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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You have a lot of choices for video downloaders. Perhaps if this one isn't fully compatible with Firefox 26, you can try a different one. Please read the reviews to avoid ones that do annoying things.