SSL Errors - Sometimes
Hello,
Sometimes when I visit our online order form I get the SSL errors "This website does not supply identity information" and "The connection to this website is not fully secure (images)."
However, if I reload the page, the errors disappear and the connection is secure.
I have checked all the paths to make sure we were calling only the https versions of images, etc, but I cannot figure out why sometimes I get the warning triangle and other times I get the padloack.
I have only noticed this issue in Firefox (not chrome or safari) and can only replicate the issue when I click on the "Order Now" button on the following page:
http://www.cannabisclubnetwork.com/solutions/specials.htm
I have reached out to our hosting company and SSL provider, but neither can solve the problem. I am wondering if the issue is only confined to Firefox?
I took a screenshot of the error messages and uploaded them to our server, located at:
http://www.cannabisclubnetwork.com/images/ssl-error-ccn.gif
Any help would be greatly appreciated.
Thank you!!
All Replies (7)
When I tried to login to AOL to verify my email address to post this support request, I got the same error set when trying to login on the following page:
However, I tried the link in Safari and Chrome and the pages were secure.
Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
- Do NOT click the Reset button on the Safe Mode start window.
Hi Cor-el,
Thank you for your reply. However, restarting Firefox in safe-mode did not solve the problem.
Thanks!
Can you identify this mixed content if you use the Network tab in the Web Console (Firefox/Tools > Web Developer)?
Well, Im not really sure what I am doing here with this tool. I did watch the video, but its not really clear to me what Im looking for. I was able to go to tools-web developer-network but I dont understand what I am looking at.
However, if I click on the triangle, I have an option to see all the media files being called. All are being called from https.
screenshot
The gray triangle indicates that some of the display content in the page was retrieved over a regular HTTP connection instead of an HTTPS connection.
(I wouldn't worry too much about the identify not being verified. You need to pricey EVSSL certificate (green lock) before Firefox shows identity information.)
Another way to try to discover the mixed content is to use Firefox's Browser Console. To open the console, press Ctrl+Shift+j. Make sure the "Security" button with the red dot is depressed on the black bar. (If you're not sure, click a few times until you see that it is darker and looks pressed in.)
In the "Filter output" box at the upper left, type mix and pause while the list is filtered. You might not see anything at this point.
Leaving this dialog open, switch back to your page and reload (you can reload bypassing the cache using Ctrl+Shift+r). If you get the mixed display content warning, check the Browser Console for a security message. I have attached an example.
