This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 1 (رد واحد)
  • 1 has this problem
  • 4 views
  • آخر ردّ كتبه cor-el

shaheen97
shaheen97
more options

There is no crash reports present in about:crash (for the frequent crashes I am experiencing)

Firefox, Windows, Antivirus(windows in built) etc are updated

Its happening at different websites. And for the same site, sometimes its working fine. Sometimes if I open gmail, sometimes when I log into my bank website etc. No site in particular, but indeed while loading any link/site. Not when idle.

It will go to a 'No responding state'. And then close program and a restart. Then at the same site, it will stuck.

There is no crash reports present in about:crash (for the frequent crashes I am experiencing) Firefox, Windows, Antivirus(windows in built) etc are updated Its happening at different websites. And for the same site, sometimes its working fine. Sometimes if I open gmail, sometimes when I log into my bank website etc. No site in particular, but indeed while loading any link/site. Not when idle. It will go to a 'No responding state'. And then close program and a restart. Then at the same site, it will stuck.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.