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Who can help me fix email slowness before I bail out and go to gmail?

  • 1 cavab
  • 2 have this problem
  • 2 views
  • Last reply by Matt

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Deleting emails takes at least 20 seconds. Sending is also slow. It's not Comcast -- my speed is good. I followed instructions to open Thunderbird in Safe Mode but it didn't go into Safe Mode. And even if it had, I wouldn't know what add-ons to eliminate or have the nerve to do it. I have no idea how to solve this problem. I NEED A SUPPORT PERSON or so help me I'm gone from Mozilla.

And while you're at it, how do I get rid of AVG Secure Search?

Please and thank you.

Deleting emails takes at least 20 seconds. Sending is also slow. It's not Comcast -- my speed is good. I followed instructions to open Thunderbird in Safe Mode but it didn't go into Safe Mode. And even if it had, I wouldn't know what add-ons to eliminate or have the nerve to do it. I have no idea how to solve this problem. I NEED A SUPPORT PERSON or so help me I'm gone from Mozilla. And while you're at it, how do I get rid of AVG Secure Search? Please and thank you.

All Replies (1)

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I would guess that all your slowness problems are from your anti virus, unfortunately if you are not technically skilled enough to click on a menu item to restart Thunderbird in safe mode, I seriously doubt you will be able to start your operating system in safe mode to diagnose the issue.

To diagnose problems with Thunderbird, try one of the following:

  • Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu (alt+H), click on "Restart with Add-ons Disabled". If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.
  • Restart the operating system in safe mode with Networking. This loads only the very basics needed to start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: Windows 8, Windows 7, Windows Vista, Windows XP, OSX
If safe mode for the operating system fixes the issue, there's other software in your computer that's causing problems. Possibilities include but not limited to: AV scanning, virus/malware, background downloads such as program updates.