This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

TB stopped receiving emails after one with huge attachment. Updated TB. Can send but not receive. Using Yahoo POP server. Browser access works fine.

  • 3 cavab
  • 1 has this problem
  • 10 views
  • Last reply by Matt

DonandTB
DonandTB
more options

Several days ago, after receiving a 7MB attachment, I stopped receiving email on my Yahoo POP account. Browser access to the Yahoo server works fine. I obviously deleted that message and attachment but curiously, it and only it continued to be downloaded to my inbox!!! I tried downloading a new TB and installing it. Nothing changed except that specific email no longer appeared (another did though, see later). Settings are to leave msgs on server until I delete them. I transferred all my inbox to a local folder and then compacted mail and tried testing reception from another source and nothing appeared on TB, just on browser access. Oddly, one very old message repeatedly appears, I assume as a result of the auto check for new mail but not sure. Though I try to delete this old message, I can't. I haven't removed and recreated account yet because I don't want to lose all the filter history. Scanned for solution and can't find any. Any ideas, please?

Several days ago, after receiving a 7MB attachment, I stopped receiving email on my Yahoo POP account. Browser access to the Yahoo server works fine. I obviously deleted that message and attachment but curiously, it and only it continued to be downloaded to my inbox!!! I tried downloading a new TB and installing it. Nothing changed except that specific email no longer appeared (another did though, see later). Settings are to leave msgs on server until I delete them. I transferred all my inbox to a local folder and then compacted mail and tried testing reception from another source and nothing appeared on TB, just on browser access. Oddly, one very old message repeatedly appears, I assume as a result of the auto check for new mail but not sure. Though I try to delete this old message, I can't. I haven't removed and recreated account yet because I don't want to lose all the filter history. Scanned for solution and can't find any. Any ideas, please?

All Replies (3)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Have you tried turning off email scanning in your anti virus? Nortons particularly gets all excited just as you describe and the only "fix" is to turn off the email scanner and let the mail download.

DonandTB
DonandTB Question owner
more options

Thanks,Matt. My home Mac is still being administered by former employer so they control Symantec. In the meantime, however, TB has started, finally, to download again all emails still on the server...a lot! This seems normal since I had moved all Inbox to a separate folder for safety. Why it now may be working I'm not sure but for one concurrent event: my DSL line was just repaired by ATT. While it had been noisy of late and finally lost dial tone, I was still using the internet most of that time. So I thought my separate DSL signals were getting through. Maybe the handshake with the server for sending me messages was not functioning. We'll see how this plays out in an hour or so when my Inbox gets repopulated. Appreciate the response! Don

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Starting your mac in safe mode will disable the Symantec stuff long enough to download mail. Should the issue arise again

OSX Safe mode instructions from Apple