This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 9 cavab
  • 1 has this problem
  • 26 views
  • Last reply by cor-el

more options

Hello, so the crashes had not been as frequent, but I've noticed the weekly crashes occur, and with the reports having similar IDs, I figure there's still something else I'm doing wrong. I've attached the ID for the latest crash and hope to hear something soon. I've already gone through uninstalling-reinstalling my browser and updating my plugins to try to prevent crashes. If there are new suggestions, I'm open to them.

10abc81f-37a1-4807-af49-d515b2150905

Hello, so the crashes had not been as frequent, but I've noticed the weekly crashes occur, and with the reports having similar IDs, I figure there's still something else I'm doing wrong. I've attached the ID for the latest crash and hope to hear something soon. I've already gone through uninstalling-reinstalling my browser and updating my plugins to try to prevent crashes. If there are new suggestions, I'm open to them. 10abc81f-37a1-4807-af49-d515b2150905

Modified by TheArashi

All Replies (9)

more options

The first phrase is supposed to say "the crashes had Not been as frequent

more options

Some of your crash reports weren’t sent to the Mozilla Servers.

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?

While still in Safe Mode,

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29
more options

FredMcD said

Some of your crash reports weren’t sent to the Mozilla Servers. Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there? While still in Safe Mode, In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit. Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.
aboutcrashesFx29

Here are the most recent crashes. I'm supposing those listed with "BP" are typical for firefox. Otherwise, here they are

Report ID Date Submitted bp-10abc81f-37a1-4807-af49-d515b2150905 9/5/15 1:59 AM bp-bee95594-ec7b-48ab-8f2a-03dba2150829 8/29/15 12:24 AM 778ADF7D-4BDF-447C-B0B1-2436127947EB 8/25/15 9:34 PM bp-874b3d6e-7fb8-40fd-966a-b330e2150826 8/25/15 8:55 PM bp-e5674162-e85f-4108-916c-5dad02150824 8/24/15 1:19 AM bp-63b32b4d-deb3-4ba2-9516-2fb952150820 8/19/15 11:30 PM bp-41c77f89-35ed-46b3-ad6d-2ac7e2150810

more options

Signature js

libsystem_c.dylib = ? Word for Mac

HIToolbox

CoreVideo

CoreFoundation

libsystem_kernel.dylib =  ? Word for Mac

This is for Sumo's Related Bugs 1124397 NEW --- crash in js::jit::AssemblerX86Shared::bind(js::jit::Label*)

These are 10 Related Bugs at bp-10abc81f-37a1-4807-af49-d515b2150905

1139141 NEW --- crash in mozInlineSpellWordUtil::SplitDOMWord(int, int)


For some time now, a lot of Mac’s with Microsoft programs have been crashing. Check with Microsoft / Mac support sites.

more options

I have been having regular crashes on Firefox. My last submission suggested it's a problem regarding Microsoft software on my Mac, but did not specify if it's browser based or software based. Here are my latest crash reports, and I am slowly losing my patience over these recent crashes.

bp-6b3cbf42-97c2-4a11-88b4-de2b82150909 9/8/15 11:28 PM bp-1923ee3d-3d4f-4a4b-80ec-ba0592150908 9/7/15 11:55 PM bp-10abc81f-37a1-4807-af49-d515b2150905 9/5/15 1:59 AM

more options

Sorry to say, the new reports look like the others.

I've called the big guys to help you. Good luck.

more options

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window

You can check for corrupted and duplicate fonts and other font issues:

more options

Ok, so I've finally buckled down and tried again through safe mode just to be sure. I've experienced a crash once again, and here is the report. From the details, it could be a font problem, but I want an expert to verify it

bp-5cf8490c-6183-4f1e-b908-80e1c2150913

more options

You can check for corrupted and duplicate fonts and other font issues: