This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Can you please tell me why Firefox is crashing - I am using the latest version - 46 Thanks!

mlearealpage
mlearealpage
more options

Problem Event Name: APPCRASH 

 Application Name:	firefox.exe
 Application Version:	46.0.0.5955
 Application Timestamp:	571948aa
 Fault Module Name:	mozglue.dll
 Fault Module Version:	46.0.0.5955
 Fault Module Timestamp:	571948a7
 Exception Code:	80000003
 Exception Offset:	0000f0c4
 OS Version:	6.3.9600.2.0.0.256.48
 Locale ID:	1033
 Additional Information 1:	5861
 Additional Information 2:	5861822e1919d7c014bbb064c64908b2
 Additional Information 3:	1318
 Additional Information 4:	13181ae637ac2592fac0ca2dd662cdcc
Problem Event Name: APPCRASH Application Name: firefox.exe Application Version: 46.0.0.5955 Application Timestamp: 571948aa Fault Module Name: mozglue.dll Fault Module Version: 46.0.0.5955 Fault Module Timestamp: 571948a7 Exception Code: 80000003 Exception Offset: 0000f0c4 OS Version: 6.3.9600.2.0.0.256.48 Locale ID: 1033 Additional Information 1: 5861 Additional Information 2: 5861822e1919d7c014bbb064c64908b2 Additional Information 3: 1318 Additional Information 4: 13181ae637ac2592fac0ca2dd662cdcc

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Sorry to hear about the crashes. If you are getting the Mozilla Crash Reporter form, your Firefox may have logged some data that would help track down the cause of the problem. Please check the support article "Firefox crashes - asking for support" for steps to get the latest crash report IDs from the about:crashes page, or if necessary from disk, and then post some of the recent ones here.

Also and/or meanwhile, could you test in Firefox's Safe Mode? That temporarily deactivates extensions, hardware acceleration, and some other advanced features of Firefox that might make it more prone to crashing on some systems.

If Firefox is not running: Hold down the Shift key when starting Firefox.

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any less crashy?