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Email received claiming to be from Mozilla advising that I encrypt my information. Is this genuine?

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  • Last reply by shushking

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I received an email today claiming to be from Mozilla advicing me to encrypt my data. Is this a genuine Mozilla email or someone trying to scam me into encryption for them to then charge to have the encryption removed?

I received an email today claiming to be from Mozilla advicing me to encrypt my data. Is this a genuine Mozilla email or someone trying to scam me into encryption for them to then charge to have the encryption removed?

Chosen solution

Yes, it did come from mozilla@e.mozilla.org and so I will take it to be genuine and consider taking their recommendation to encrypt my files. Thank you for your help. Shushking

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hi, if you have signed up to receive newsletters from mozilla it's probably genuine. those are sent out from the address mozilla@e.mozilla.org and contain clear credits and a possibility to unsubscribe at the end.

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Yes, it did come from mozilla@e.mozilla.org and so I will take it to be genuine and consider taking their recommendation to encrypt my files. Thank you for your help. Shushking