This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Adobe Shockwave Video on foxnews.com on my laptop won't play. How can I fix it?

LeadingEdge
LeadingEdge
more options

I have a desktop and a laptop. Both have identical configurations for Firefox, plugins, add-ons, versions, Windows 8.1 64-bit, permissions. Videos play just fine on my desktop. But the only difference is when I try to play a video on my laptop in the foxnews.com website in normal Firefox mode, videos don't play. If I go to other websites, they do. If I try to play the video in foxnews.com in safe mode, it plays also. If I try foxnews.com video with Firefox in normal mode and all plugins disabled, the video still doesn't play. I have the latest video graphics drivers. What is wrong and how do I fix it?

I have a desktop and a laptop. Both have identical configurations for Firefox, plugins, add-ons, versions, Windows 8.1 64-bit, permissions. Videos play just fine on my desktop. But the only difference is when I try to play a video on my laptop in the foxnews.com website in normal Firefox mode, videos don't play. If I go to other websites, they do. If I try to play the video in foxnews.com in safe mode, it plays also. If I try foxnews.com video with Firefox in normal mode and all plugins disabled, the video still doesn't play. I have the latest video graphics drivers. What is wrong and how do I fix it?

Chosen solution

I found the problem. If the Firefox Privacy Option "Always use private browsing mode" checkbox is checked, some websites' Adobe Flash videos will not play. To make them play, uncheck this checkbox.

Read this answer in context 👍 1

All Replies (1)

LeadingEdge
LeadingEdge Question owner
more options

Seçilmiş Həll

I found the problem. If the Firefox Privacy Option "Always use private browsing mode" checkbox is checked, some websites' Adobe Flash videos will not play. To make them play, uncheck this checkbox.