This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

I emailed a video, but only a foto arrived

  • 3 cavab
  • 1 has this problem
  • 1 view
  • Last reply by Zenos

spiritrise
spiritrise
more options

Hi - I emailed a video, and only a photo of the video showed up. How to play it, or how to send it? By the way, it plays as a video on Picasa3 . When I select click on the photo in Picasa3 the video plays normally.

Hi - I emailed a video, and only a photo of the video showed up. How to play it, or how to send it? By the way, it plays as a video on Picasa3 . When I select click on the photo in Picasa3 the video plays normally.

All Replies (3)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

What is the attachment called in your sent folder?

What is it called in the received email?

spiritrise
spiritrise Question owner
more options

Hi Matt - Here`s the cod - DSCF2591.jpg 58.5KB

It is transferred in the email as jpg, on Picasa3 it plays the video perfectly

Zenos
Zenos
more options

"jpg" is not recognised as being a movie file format. "jpg" is intended to contain a static photo. It's possible that whatever you're using to create or handle your movie is mis-labelling it. Some viewer/player programs do ignore the filename extension and look into the file where there is normally a string of characters indicating the file type. So in some cases, a movie file labelled "jpg" might be played.

Whether or not this is actually a movie file, Thunderbird is a mail client and not a movie player. It has limited capabilities for showing certain graphic file types (for example, jpg, gif, png).

58.5 KB is rather small for a movie. Possibly it's actually an animated gif, but ISTR that Thunderbird won't play these either.