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I cannot get G-Suite to work with Thunderbird

  • 4 cavab
  • 1 has this problem
  • 9 views
  • Last reply by eldoradoeh

eldoradoeh
eldoradoeh
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I have set up G Suite for my email for my domain (****@mydomain.com), and followed all instructions for setting up in Thunderbird, but I am still unable to send and receive emails in my Thunderbird account (although once in awhile, something might come through). I have several emails for my domain (NOT aliases). MX records were set up at my domain host quite some time ago, and are good to go. 1. I followed all instructions for server settings (imap), and everything verified when Google did the verification. 2. I have followed instructions for the settings in my gmail account. OAuth2. 3. I have even set up a new local directory to ensure no conflict (although I have also tried the original local directory and the new local directory to no avail). I have kept the original local directory as well, and am only changing a single email address to be set up for G Suite until I am sure it all works. 4. My G Suite account is set to allow less secure apps. 5. G Suite support says they cannot help me with setting up in Thunderbird; I must reach out to you.

Please help! I am about to throw in the towel!!!

I have set up G Suite for my email for my domain (****@mydomain.com), and followed all instructions for setting up in Thunderbird, but I am still unable to send and receive emails in my Thunderbird account (although once in awhile, something might come through). I have several emails for my domain (NOT aliases). MX records were set up at my domain host quite some time ago, and are good to go. 1. I followed all instructions for server settings (imap), and everything verified when Google did the verification. 2. I have followed instructions for the settings in my gmail account. OAuth2. 3. I have even set up a new local directory to ensure no conflict (although I have also tried the original local directory and the new local directory to no avail). I have kept the original local directory as well, and am only changing a single email address to be set up for G Suite until I am sure it all works. 4. My G Suite account is set to allow less secure apps. 5. G Suite support says they cannot help me with setting up in Thunderbird; I must reach out to you. Please help! I am about to throw in the towel!!!

All Replies (4)

sfhowes
sfhowes
  • Top 10 Contributor
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Have you checked that IMAP is enabled for the account, enabled cookies for google.com in Tools/Options/Privacy in TB, and used the server settings given here? Some antivirus programs interfere with account setup, especially with SSL connections. Are you connected through a VPN?

eldoradoeh
eldoradoeh Question owner
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Thank you so much for your response. I have followed all of the instructions, and I have checked the cookies for Google (all set), turned off my anti-virus to see if that helped (it didn't), and I'm not connected through a VPN. One thing I have noted in one of the sets of instructions is that the G Suite users need to be set up BEFORE the MX records are changed. However, early on, due to some issues, I had to delete the users and then add them back. Of course, at that point, the MX records had already been changed, so I am wondering if that is something that you or anyone can comment on as far as the order in which those two steps were taken. Could that cause an issue? Also, any other suggestions for making this work would be welcome.

sfhowes
sfhowes
  • Top 10 Contributor
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I can't comment on whether the order of setup matters, but I suggest you contact G-Suite admins for advice, as that would affect any email client, not just TB. There seem to be a lot of online instructions for setting up the records in the recommended order, but I haven't seen any that say what to do if the accounts are not setup first.

eldoradoeh
eldoradoeh Question owner
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Still no solution, but I do have G Suite looking at this. It takes time because when I re-entered the MX records (exactly the same, but hey, I will try it!) at my host, it starts the process again (72 hours). I will be back again to let you know if it becomes solved. I so appreciate you checking in with me on this!