This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

"Firefox has stopped working message" except it really hasn't

more options

I keep gettting "FireFox has stopped working" dialog boxes, but when I click on the OK in the dialog box, everything keeps working as it should. So while something may have stopped working, FireFox as a whole is just fine, and the only effect is the annoyance of having to click to get rid of the dialog box every time it shows up. I've been waiting for it to happen so I could include a crash report that I knew for sure was for this issue, but it just happened, and there's no crash report line item.

I keep gettting "FireFox has stopped working" dialog boxes, but when I click on the OK in the dialog box, everything keeps working as it should. So while something may have stopped working, FireFox as a whole is just fine, and the only effect is the annoyance of having to click to get rid of the dialog box every time it shows up. I've been waiting for it to happen so I could include a crash report that I knew for sure was for this issue, but it just happened, and there's no crash report line item.

Chosen solution

Just for the record, should anyone have the same problem. Since updating the one extension solved the problem. The "unapproved" Dashlane and McAfee apps are not creating any issues.

And thanks to PJ for pointing me in the right direction.

Read this answer in context 👍 0

All Replies (3)

more options
more options

I'm good thanks. I can get to it with a different URL that works without problems. Just had to find it and change the entry in my password management program. I was just expressing my frustration with forced upgrades I don't need breaking features I count on.

Modified by MdavidS

more options

Glad you're able to work around it.

  1. 1
  2. 2