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FireFox 67 will not Start FireFox 66 worked fine, what changed?

  • 2 cavab
  • 1 has this problem
  • 4 views
  • Last reply by micbow

micbow
micbow
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Firefox 67 will not start, but Firefox 66.0.3 worked just fine. The Event Log shows the following when trying to start Firefox 67:

Faulting application name: firefox.exe, version: 67.0.0.7075, time stamp: 0x5cdded92 Faulting module name: sxwmon64.dll, version: 5.0.168.0, time stamp: 0x5852c85c Exception code: 0xc0000005 Fault offset: 0x000000000004714a Faulting process id: 0x2b28 Faulting application start time: 0x01d5122658d24497 Faulting application path: C:\Program Files\Mozilla Firefox\firefox.exe Faulting module path: C:\WINDOWS\SYSTEM32\sxwmon64.dll Report Id: 34b72392-2a7e-4400-a0a0-74dc5d7e42c5 Faulting package full name: Faulting package-relative application ID:

Firefox 67 will not start, but Firefox 66.0.3 worked just fine. The Event Log shows the following when trying to start Firefox 67: Faulting application name: firefox.exe, version: 67.0.0.7075, time stamp: 0x5cdded92 Faulting module name: sxwmon64.dll, version: 5.0.168.0, time stamp: 0x5852c85c Exception code: 0xc0000005 Fault offset: 0x000000000004714a Faulting process id: 0x2b28 Faulting application start time: 0x01d5122658d24497 Faulting application path: C:\Program Files\Mozilla Firefox\firefox.exe Faulting module path: C:\WINDOWS\SYSTEM32\sxwmon64.dll Report Id: 34b72392-2a7e-4400-a0a0-74dc5d7e42c5 Faulting package full name: Faulting package-relative application ID:

All Replies (2)

philipp
philipp
  • Moderator
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hi micbow, unfortunately it appears that your security software (apparently "Lumension Endpoint Security") is meddling or trying to inject itself into firefox and cuasing the startup crash this way. could you please try to reach out to their support as well and inquire if that's a known issue and if there's any update or workaround available to fix this. thank you!

micbow
micbow Question owner
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Tech Support for Lumension EndPoint Security says that is used just as a patch management for Vipre. I disabled the service no luck with Firefox 67. Funny thing is on my laptop Firefox 67 is working with no problems and it is running the same service as my workstation. I tried installing the beta of 68 and I also tried installing one of the nightly builds to no avail. I now have 4 people that the issue is happening to.