This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I don't have access to my primary email, but I do have a secondary, is there a way to access my account?

  • 1 cavab
  • 3 have this problem
  • 28 views
  • Last reply by cor-el

more options

I don't have access to my primary email anymore, but I do have a secondary email on that account. Can I get a verification code on my secondary or have it switched to primary?

I don't have access to my primary email anymore, but I do have a secondary email on that account. Can I get a verification code on my secondary or have it switched to primary?

All Replies (1)

more options

I think that you should have made the secondary email your primary email when you still had access to the primary email address.

I assume that you now get a warning that you need to use the primary email to make the change from secondary to primary and can't use the secondary email address ?

If you aren't able to use the secondary email address to get access to the account then you will have to create a new Firefox Account with a third email address.