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firefox presents a unique problem when entering password on retail site

  • 3 cavab
  • 1 has this problem
  • 5 views
  • Last reply by FredMcD

google553140
google553140
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When I try to sign in to Amazon using Firefox browser, the password box already shows an apparently infinite password entered. It is impossible to delete. Using another browser, Chrome, there is no problem.

When I try to sign in to Amazon using Firefox browser, the password box already shows an apparently infinite password entered. It is impossible to delete. Using another browser, Chrome, there is no problem.
Attached screenshots

All Replies (3)

FredMcD
FredMcD
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Click in the password field. Type <Control> A to highlight everything. Then enter the correct password. The Password Manager should ask if you want to store that new password.

google553140
google553140 Question owner
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The password field remains filled with dots and unresponsive. The box is highlighted when I click on it, but nothing changes in the field.

I decided to try re-setting my password. This is the result:

FredMcD
FredMcD
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Are you using a password add-on/program?

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?