Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Frequent crashes

  • 2 cavab
  • 0 have this problem
  • 1 view
  • Last reply by jdyerxa

jdyerxa
jdyerxa
more options

My Firefox has just started crashing frequently. 2012 MacBook Pro, Mojave 10.14.6

Here is the latest submitted crash. I have followed all the steps in the Help document. Systam is up to date, so is Firefox Crash still happens in "Troubleshoot" mode.

My Firefox has just started crashing frequently. 2012 MacBook Pro, Mojave 10.14.6 Here is the latest submitted crash. I have followed all the steps in the Help document. Systam is up to date, so is Firefox Crash still happens in "Troubleshoot" mode.

All Replies (2)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below.
  2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Fx64Beta-aboutcrashes-unsubmitted

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

jdyerxa
jdyerxa Question owner
more options

Thank you for the reply

Hear are the five most recent crash reports:

bp-6aaf85a6-9c88-4e6d-a3ee-aa18b0230316 17/3/23, 8:37 AM View bp-5eafda43-50b5-4dfb-a430-7a5bc0230316 17/3/23, 8:37 AM View bp-18272109-c212-4e3e-95ed-c7b230230316 17/3/23, 8:37 AM View bp-2e45133a-ddda-4378-9764-cfeee0230316 17/3/23, 8:37 AM View bp-903e4b9f-6bad-466a-905a-75d1d0230316 17/3/23, 8:37 AM


View