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Firefox crashes when using Chinese language input

  • 4 replies
  • 1 has this problem
  • 1 view
  • Last reply by jimmy.mcw

jimmy.mcw
jimmy.mcw
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Hi there. I'm using Firefox on Windows 10. It freezes and crashes frequently when I use Chinese language input. I've updated and done the full list of troubleshooting tips. It still happens at least once or twice a day.

Hi there. I'm using Firefox on Windows 10. It freezes and crashes frequently when I use Chinese language input. I've updated and done the full list of troubleshooting tips. It still happens at least once or twice a day.

All Replies (4)

zeroknight
zeroknight
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Are you using the On-Screen Keyboard (OSK)?

Does it still happen in Troubleshoot Mode?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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If you have submitted crash reports, please post the IDs of one or more recent crash reports that start with "bp-".

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports on the "Help -> More Troubleshooting Information" (about:support) page.

  • click the "All crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternately, you can open about:crashes via the location/address bar.

See "Viewing reports outside of Firefox":

jimmy.mcw
jimmy.mcw Question owner
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Hi. Thanks zeroknight and cor-el.

I am not using on-screen keyboard, but the Chinese pinyin input method (Microsoft) uses a little pop-up shown in the image attached. In fact, Firefox crashed again when I input Chinese to take this screenshot! This doesn't happen every time I input Chinese, only occasionally, and typically at least once or twice a day.

I have not used troubleshoot mode, but I'll try that today.

I do not see any crash reports related with this issue, so I can't submit them. I don't know why the information isn't being collected. Firefox just freezes, and then Windows gives me the option to wait on Firefox or close it. I have tried waiting, but it just freezes forever, so I close it. Windows says it collects information, but I do not see anything in Firefox.

jimmy.mcw
jimmy.mcw Question owner
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zeroknight said
Are you using the On-Screen Keyboard (OSK)? Does it still happen in Troubleshoot Mode?

Hi zeroknight. I've been trying to use Troubleshoot Mode when I think of it. I used it today and the issue happened while in Troubleshoot Mode. In this case it just froze. Windows didn't give me the option to close Firefox. I had to use the Task Manager to close Firefox.