This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Tab crashing when watching wowtv.de

  • 4 cavab
  • 0 have this problem
  • 1 view
  • Last reply by cor-el

Marcinathi
Marcinathi
more options

Hello,

For the past couple of months I have been experiences tab crashes every day when watching a specific streaming service called wowtv, all my other tabs are fine and work flawlessly. Additionally, after restoring the tab or opening it anew it works again for the next few hours until the next crash occurs. Netflix, disney+ and others work fine as well. So far I have tried reinstalling firefox as well as try other browsers where said issue doesn't occur. I sadly don't have the error message or anything but the video freezes just before crashing, neither closing all tabs 'nor trying an older firefox version fixed it for me.

With regards,

Marcinathi

Hello, For the past couple of months I have been experiences tab crashes every day when watching a specific streaming service called wowtv, all my other tabs are fine and work flawlessly. Additionally, after restoring the tab or opening it anew it works again for the next few hours until the next crash occurs. Netflix, disney+ and others work fine as well. So far I have tried reinstalling firefox as well as try other browsers where said issue doesn't occur. I sadly don't have the error message or anything but the video freezes just before crashing, neither closing all tabs 'nor trying an older firefox version fixed it for me. With regards, Marcinathi

All Replies (4)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Any relevant-looking messages in the Browser Console?

Marcinathi
Marcinathi Question owner
more options

cor-el said
Any relevant-looking messages in the Browser Console?

I managed to find a line that popped up when it froze just earlier today, it says something along the lines of: NS_ERROR_FILE_TOO_BIG: Component returned failure code: 0x8052000f (NS_ERROR_FILE_TOO_BIG) [nsIFaviconService.replaceFaviconDataFromDataURL] loadFavicon resource:///modules/PlacesUIUtils.sys.mjs:213 

   loadFavicon resource:///modules/PlacesUIUtils.sys.mjs:640
   setIconFromLink resource:///actors/LinkHandlerParent.sys.mjs:139
   receiveMessage resource:///actors/LinkHandlerParent.sys.mjs:60

LinkHandlerParent.sys.mjs:148:17 

   setIconFromLink resource:///actors/LinkHandlerParent.sys.mjs:148
   receiveMessage resource:///actors/LinkHandlerParent.sys.mjs:60
zeroknight
zeroknight
more options

Does it still happen in Troubleshoot Mode?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you use Sync, best is to disconnect Sync temporarily during troubleshooting.

This could be a problem with the places.sqlite and favicons.sqlite files in the Firefox profile folder.

  • use the "Places Database" -> "Verify Integrity" button on the "Help -> More Troubleshooting Information" (about:support) page

If errors are reported with "Verify Integrity", close and restart Firefox or reboot and retry.

If "Verify Integrity" cannot repair places.sqlite, rename/remove all places.sqlite and favicons.sqlite files in the Firefox profile folder with Firefox closed. Firefox will rebuild places.sqlite and restore the bookmarks from the most recent JSON backup in the bookmarkbackups folder.

  • keep a backup copy of places.sqlite in case a new places.sqlite database has to be created
  • you lose the history when a new places.sqlite is created

You may have to restore an older bookmarks backup in the bookmarkbackups folder via the Bookmarks Manager (Library).

See also:

You can use the button on the "Help -> More Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page (Root directory).