This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

not getting certain emails

  • 5 cavab
  • 1 has this problem
  • 3 views
  • Last reply by david

more options

I am having difficulty getting certain emails. I am told by the sender that they "bounce back as a spam warning" Sometimes I don't know the emails I am NOT getting until I'm told. Two my daughter tried sending me an email and it took over 24 hours to get and she was getting bounce back messages. I can't get "NextDoor" notifications, a store in London couldn't email me, a local contractor couldn't send me an email, etc.. It's random who can't email me, but it's becoming increasingly concerning. It's only certain, legitimate emails. I still get all the spam! Where should I begin? I'm on Windows 10 Pro, using a yahoo/att email through Thunderbird. thanks for any suggestions! Cindy

I am having difficulty getting certain emails. I am told by the sender that they "bounce back as a spam warning" Sometimes I don't know the emails I am NOT getting until I'm told. Two my daughter tried sending me an email and it took over 24 hours to get and she was getting bounce back messages. I can't get "NextDoor" notifications, a store in London couldn't email me, a local contractor couldn't send me an email, etc.. It's random who can't email me, but it's becoming increasingly concerning. It's only certain, legitimate emails. I still get all the spam! Where should I begin? I'm on Windows 10 Pro, using a yahoo/att email through Thunderbird. thanks for any suggestions! Cindy

All Replies (5)

more options

Knowing the explicit text of the bounce messages might be helpful.

Helpful?

more options

My husband's gmail simply said the delivery was incomplete but it would keep trying. I eventually got it about24 hours later. My daughter's gmail to me bounced back stating the email looked like spam. Others just tell me it gets bounced back.

Modified by cplotkin

Helpful?

more options

The actual text may prove helpful. Your response indicated that google thinks your daughter's email is spam.

Helpful?

more options

Hi David, thank you for your help, but I am sorry I am not being clear. She is getting the message that my email appears to be spam, not hers. And others have indicated the same, that their email to me gets bounced back to them indicating that my email is spam.

Helpful?

more options

My confusion is that you are stating that the messages are being returned because your account is spam. Generally, the term 'spam' refers to a message, not to an account. I am puzzled that mail is being bounced back because the account is a spammer, as I don't grasp the reasoning there. But, I don't know everything. You might approach your email provider to investigate why your account is not receiving, as Thunderbird is not in any way a part of that. Your email provider may also ask for the explicit message that senders are receiving, as the actual content of the message might be helpful to them.

Helpful?

Sual ver

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.