This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I am unable to organize my bookmarks

  • 1 cavab
  • 4 have this problem
  • 6 views
  • Last reply by John99

more options

Generally, when I click on the 'organize bookmarks' I get a window that displays all my saved sites and I can then organize them. However, now I simply get a blank window as if I had no bookmarks. The "Bookmarks" on the toolbar appears operational. But the stored sites therein do not show up on the 'Organize Bookmarks' window when I select 'Organize Bookmarks'. I am not sure if this is relevant, but I recently added the 'CCleaner' software to help clean files. Could something have been deleted?

Generally, when I click on the 'organize bookmarks' I get a window that displays all my saved sites and I can then organize them. However, now I simply get a blank window as if I had no bookmarks. The "Bookmarks" on the toolbar appears operational. But the stored sites therein do not show up on the 'Organize Bookmarks' window when I select 'Organize Bookmarks'. I am not sure if this is relevant, but I recently added the 'CCleaner' software to help clean files. Could something have been deleted?

Modified by jmoritz

All Replies (1)

more options

I do not use CCleaner at present, when I did have it and used IE I think it deleted history but not bookmarks. Have a look and if you have existing .json files which are autobackups of bookmarks copy and save them.

As you still seem to have bookmarks on your toolbar carefully read Recover lost or missing Bookmarks and any linked articles that are relevant.

Before you start and then while you work to restore bookmarks, if they exist ensure you make manual backups as it is easy to inadvertently overwrite existing bookmarks.