This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

To upgrade, firefoz cannot connect to the update server. It has been trying for 3 hours to connect.

  • 1 cavab
  • 4 have this problem
  • 2 views
  • Last reply by cor-el

mel27p
mel27p
more options

I got a notice to upgrade my firefox. I downloaded the .exe program successfully. Now I get a screen that says "connecting to the update server" along with a status bar. It has been working for 3 hours and cannot connect to the update server. What should I do now?

I got a notice to upgrade my firefox. I downloaded the .exe program successfully. Now I get a screen that says "connecting to the update server" along with a status bar. It has been working for 3 hours and cannot connect to the update server. What should I do now?

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

See:

Remove the files in the updates and updates\0 folder.
You may need to delete active-update.xml and updates.xml as well if present.

Vista: 

C:\Users\<user>\AppData\Local\Mozilla\Firefox\Mozilla Firefox\updates
(%LOCALAPPDATA%\Mozilla\Firefox\Mozilla Firefox)

Download a fresh Firefox copy and save the file to the desktop.

  • Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
  • Do not remove personal data if you uninstall the current version.
  • It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.

Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.