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Firefox will not open from my desktop (freezes), but will open from wifes desktop, same computer.

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  • Last reply by cor-el

tannachc
tannachc
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Within the last 3 days, I have opened my Firefox browser only to have it freeze. There are two tabs opened. One eventually showas a yellow triangle with and exclamation mark and states "Restore Session". The second tab has "Getting Started with Firefox". I have opened my wifes desktop, clicked on Firefox and it opens properly and I am able to use it. I go back to my desktop, open Firefox... FREEZES!! I have spoken with a local computer repair busuiness and have tried several suggestions from them including uninstalling and reinstalling. Even after the same thing happens from only my desktop, open Firefox...FREEZES!!. I hope you can provide a solution as there are several work related websites that only function correctly with Firefox.

Within the last 3 days, I have opened my Firefox browser only to have it freeze. There are two tabs opened. One eventually showas a yellow triangle with and exclamation mark and states "Restore Session". The second tab has "Getting Started with Firefox". I have opened my wifes desktop, clicked on Firefox and it opens properly and I am able to use it. I go back to my desktop, open Firefox... FREEZES!! I have spoken with a local computer repair busuiness and have tried several suggestions from them including uninstalling and reinstalling. Even after the same thing happens from only my desktop, open Firefox...FREEZES!!. I hope you can provide a solution as there are several work related websites that only function correctly with Firefox.

All Replies (1)

cor-el
cor-el
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It is possible that there is a problem with the files sessionstore.js and sessionstore.bak in the Firefox Profile Folder.

Delete the sessionstore.js [2] file and possible sessionstore-##.js [3] files with a number and sessionstore.bak in the Firefox Profile Folder.

Deleting sessionstore.js will cause App Tabs and Tab Groups and open and closed (undo) tabs to get lost, so you will have to create them again (make a note or bookmark them).

See also:

Create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See: