This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Having instability/crashing issues with Firefox 23

  • 3 cavab
  • 7 have this problem
  • 4 views
  • Last reply by cor-el

AubreyD
AubreyD
more options

Having repetitive and frustrating instability/crashing issues with newest version of Firefox.

Here are the last five crash reports: 

bp-262a7526-a69c-473b-b410-e38922130918 9/18/2013 1:30 PM
bp-d159cbef-1719-48ba-b0ad-19b892130918 9/18/2013 9:52 AM
bp-b1f02e09-be71-4480-a836-d57a02130917 9/17/2013 1:23 PM
bp-792a55e9-0646-44bb-9891-3617b2130917 9/17/2013 10:37 AM
bp-8a85bef8-c2b2-4d86-bb83-b16172130916 9/16/2013 11:21 AM
bp-112d6ff5-d585-45cf-a54a-bc9a02130913 9/13/2013 2:04 PM
bp-d05c359d-9a77-4475-b0eb-7ff322130913 9/13/2013 10:46 AM
bp-f66d56ff-6a20-409f-b337-d59b72130910 9/10/2013 4:06 PM
bp-c7bf0144-5773-4def-ab8e-42d752130910 9/10/2013 1:33 PM
bp-ec88b04e-f9de-4a8d-9cc7-44ee42130910 9/10/2013 10:43 AM
31d3af62-ee20-4615-a98a-895427600e2e 9/9/2013 4:22 PM
bp-edbd4961-ce64-46d7-b1fa-a3c312130909 9/9/2013 2:53 PM
bp-5d1707f5-3928-46b6-b966-1397d2130909 9/9/2013 12:55 PM
bp-45425971-0c7c-42a5-84c2-1efc52130906 9/6/2013 4:08 PM
bp-33374820-404d-4525-b4bc-d78f12130906 9/6/2013 1:42 PM
d5df8778-b192-480a-8653-826d3d3f65fc 9/5/2013 4:36 PM
bp-ce6c1183-92b2-463a-8200-9dee32130905 9/5/2013 2:27 PM
Having repetitive and frustrating instability/crashing issues with newest version of Firefox. Here are the last five crash reports: <pre><nowiki>bp-262a7526-a69c-473b-b410-e38922130918 9/18/2013 1:30 PM bp-d159cbef-1719-48ba-b0ad-19b892130918 9/18/2013 9:52 AM bp-b1f02e09-be71-4480-a836-d57a02130917 9/17/2013 1:23 PM bp-792a55e9-0646-44bb-9891-3617b2130917 9/17/2013 10:37 AM bp-8a85bef8-c2b2-4d86-bb83-b16172130916 9/16/2013 11:21 AM bp-112d6ff5-d585-45cf-a54a-bc9a02130913 9/13/2013 2:04 PM bp-d05c359d-9a77-4475-b0eb-7ff322130913 9/13/2013 10:46 AM bp-f66d56ff-6a20-409f-b337-d59b72130910 9/10/2013 4:06 PM bp-c7bf0144-5773-4def-ab8e-42d752130910 9/10/2013 1:33 PM bp-ec88b04e-f9de-4a8d-9cc7-44ee42130910 9/10/2013 10:43 AM 31d3af62-ee20-4615-a98a-895427600e2e 9/9/2013 4:22 PM bp-edbd4961-ce64-46d7-b1fa-a3c312130909 9/9/2013 2:53 PM bp-5d1707f5-3928-46b6-b966-1397d2130909 9/9/2013 12:55 PM bp-45425971-0c7c-42a5-84c2-1efc52130906 9/6/2013 4:08 PM bp-33374820-404d-4525-b4bc-d78f12130906 9/6/2013 1:42 PM d5df8778-b192-480a-8653-826d3d3f65fc 9/5/2013 4:36 PM bp-ce6c1183-92b2-463a-8200-9dee32130905 9/5/2013 2:27 PM </nowiki></pre>

Modified by cor-el

All Replies (3)

user633449
user633449
more options

Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.

kobe
kobe
more options

All or atleast the ones i checked are EMPTY crashes, so there is no Information provided on the crashes. You can try and see if its a addon or hardware acceleration. If that does not work you may need to try the reset or a new profile.

ADDON/HARDWARE ACCELERATION: Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

RESET: Refresh Firefox - reset add-ons and settings

PROFILES: Profile Manager - Create, remove or switch Firefox profiles

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Try to disable hardware acceleration in Firefox.

Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.