Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

I did not receive a message confirming the password reset

  • 2 cavab
  • 20 have this problem
  • 2 views
  • Last reply by Moses

Bravesoul
Bravesoul
more options

I tried to reset my Sync password. When I filled out the form, I got the message "We have emailed a reset code to the email address we have on file for you. Please use it within the next 6 hours, or it will become invalid.", but i didn't recieve any message on my mail

I tried to reset my Sync password. When I filled out the form, I got the message "We have emailed a reset code to the email address we have on file for you. Please use it within the next 6 hours, or it will become invalid.", but i didn't recieve any message on my mail

Chosen solution

Bravesoul,

Can you please confirm that your problem is resolved as I don't see a confirmation.

Thanks!

Read this answer in context 👍 0

All Replies (2)

P44
P44
more options

Try confirming if you type in your email correctly ok.

Moses
Moses
  • Moderator
more options

Seçilmiş Həll

Bravesoul,

Can you please confirm that your problem is resolved as I don't see a confirmation.

Thanks!

Modified by Moses