Този сайт ще има ограничена функционалност, докато се извършва тече неговата поддръжка. Ако дадена статия не може реши проблема ви и искате да зададете въпрос, нашата общност е готова да ви помогне на @firefox в Twitter и /r/firefox в Reddit.

Avatar for Username

Търсене в помощните статии

Избягвайте измамите при поддръжката. Никога няма да ви помолим да се обадите или изпратите SMS на телефонен номер или да споделите лична информация. Моля, докладвайте подозрителна активност на "Докладване за злоупотреба".

Научете повече

Тази тема беше архивирана. Моля, задайте нов въпрос ако имате нужда от помощ.

Cannot set up email in Thunderbird - get "unable to set up at server" error message

  • 2 отговора
  • 0 имат този проблем
  • 1 изглед
  • Последен отговор от diyarrall

diyarrall
diyarrall
more options

We have a new secretary for our organisation. She uses Thunderbird and wants to set up our mail account on her computer (she hates using webmail). We have both tried and get the same message "Unable to set up at server, Probably wrong configuration, username or password". I have double checked settings with our email provider (in Australia, WebCentral), the username is definitely correct, and there is no problem accessing the webmail with the password we're using to try to set up Thunderbird mail account. Any clues - this is driving us both mad. Webcentral say they can't see why it wouldn't be working, and have told us to contact Thunderbird. Screenshot below may be of help (all identifiable information removed) Many thanks.

We have a new secretary for our organisation. She uses Thunderbird and wants to set up our mail account on her computer (she hates using webmail). We have both tried and get the same message "Unable to set up at server, Probably wrong configuration, username or password". I have double checked settings with our email provider (in Australia, WebCentral), the username is definitely correct, and there is no problem accessing the webmail with the password we're using to try to set up Thunderbird mail account. Any clues - this is driving us both mad. Webcentral say they can't see why it wouldn't be working, and have told us to contact Thunderbird. Screenshot below may be of help (all identifiable information removed) Many thanks.

Избрано решение

What's the link to the WebCentral instructions? The ones I found suggest your domain should appear in the server name, and the outgoing server should go through port 465 with SSL/TLS security.

Прочетете този отговор в контекста 👍 1

Всички отговори (2)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Избрано решение

What's the link to the WebCentral instructions? The ones I found suggest your domain should appear in the server name, and the outgoing server should go through port 465 with SSL/TLS security.

diyarrall
diyarrall Задаващият въпроса
more options

You were absolutely correct. The screenshot I had posted was the original one I took before talking to WebCentral support when they pointed me to the instructions for setting up Thunderbird, not the one I had taken afterwards.

There was a problem with the password - when I originally phoned them they had changed it - there was some confusion between me and them as to what the new password actually was. I called them back later in the day and that's when I discovered I was using the wrong password. All good now and sorry for wasting your time.