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Firefox update 31 fails

  • 2 replies
  • 69 have this problem
  • 10 views
  • Last reply by user961291

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Did nothing different, but started FF again and the update was successful. This is after over a dozen attempts.


Automatic update fails, but gives no reason. Tried a Manual update (Firefox Setup 31.0.exe) and it doesn't run??? Tried running in administrator mode and nothing seems to happen (???)..

When I click on '?' (help) / about and the Applying update... message just keeps rotating and rotating for a LONG time, then prompted to restart. I do and get error message the partial update could not be applied...that it will try a complete Update. It loads and runs the complete update, and then displays an endless "Applying update" message. After several minutes of nothing happening, I x'd out and am still on release 30, with the message to restart again.

Running Windows 8.1

As of today, Firefox continues to fail upgrading to version 31. I'm going to try manually disabling all my add-ons and see if this helps. Well, this didn't work.

Tried running FF in 'safe mode' ... this also didn't work.

I did notice that when asked to "restart FF", the tabs looked a little weird ... boxy is the only way to describe it. The upper right side minimize, exit window icons were also "cut in half". Very weird.

Another problem. In my download directory I now have three executables that I CANNOT DELETE. Says they are in use by some other program. Looked at all running processes and did not seed anything FF-related running. Tried rebooting PC, did not run FF, and still can't delete Firefox Setup 31.0.exe Firefox Setup Stub 31.0.exe Firefox_Setup_31.0.exe (this setup program was downloaded from cnet.)

As of now I'm using Chrome since I don't know what's going on with FF. I'll check back daily to see if there's a solution. I haven't tried uninstalling FF and then re-installing. I understand that I should be able to save all my settings, so I might try this in a week if I don't see a solution.

Did nothing different, but started FF again and the update was successful. This is after over a dozen attempts. Automatic update fails, but gives no reason. Tried a Manual update (Firefox Setup 31.0.exe) and it doesn't run??? Tried running in administrator mode and nothing seems to happen (???).. When I click on '?' (help) / about and the Applying update... message just keeps rotating and rotating for a LONG time, then prompted to restart. I do and get error message the partial update could not be applied...that it will try a complete Update. It loads and runs the complete update, and then displays an endless "Applying update" message. After several minutes of nothing happening, I x'd out and am still on release 30, with the message to restart again. Running Windows 8.1 As of today, Firefox continues to fail upgrading to version 31. I'm going to try manually disabling all my add-ons and see if this helps. Well, this didn't work. Tried running FF in 'safe mode' ... this also didn't work. I did notice that when asked to "restart FF", the tabs looked a little weird ... boxy is the only way to describe it. The upper right side minimize, exit window icons were also "cut in half". Very weird. Another problem. In my download directory I now have three executables that I CANNOT DELETE. Says they are in use by some other program. Looked at all running processes and did not seed anything FF-related running. Tried rebooting PC, did not run FF, and still can't delete Firefox Setup 31.0.exe Firefox Setup Stub 31.0.exe Firefox_Setup_31.0.exe (this setup program was downloaded from cnet.) As of now I'm using Chrome since I don't know what's going on with FF. I'll check back daily to see if there's a solution. I haven't tried uninstalling FF and then re-installing. I understand that I should be able to save all my settings, so I might try this in a week if I don't see a solution.

Modified by zenner

Chosen solution

Not sure how to "close" my problem, so I'm replying to myself. FF successfully updated to 31. Don't know why, but my problem has apparently been resolved.

Read this answer in context 👍 4

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Chosen Solution

Not sure how to "close" my problem, so I'm replying to myself. FF successfully updated to 31. Don't know why, but my problem has apparently been resolved.

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I am having the same problem. Going back to IE until FF can get it together. I have better things to do than try and fix something that does not work. Sorry but you need to have a real teck support team. Let me know if you fix the problem. You can mail me at gutterhead @ comcast.net.

Trying to  update ver 30 to 31. Windows 8.1

Modified by user961291