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2 live chat sites did not work. one sent a dialogue I didn't see.

  • 2 replies
  • 2 have this problem
  • 4 views
  • Last reply by MickyLee3

MickyLee3
MickyLee3
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while trying to get product support for various products, I kept trying to start a live chat. None of the representative came online.

Finally, one of the sites sent me a transcript of the dialogue. A rep did answer and sent about ten lines of comments. I saw none of that although a live chat box did pop up and said "waiting for a rep".

I fear it's my firefox settings or I an app, but I was able to do a live chat with Omni Tech Support earlier today.

So, I'm confused and can't live chat with some people.

while trying to get product support for various products, I kept trying to start a live chat. None of the representative came online. Finally, one of the sites sent me a transcript of the dialogue. A rep did answer and sent about ten lines of comments. I saw none of that although a live chat box did pop up and said "waiting for a rep". I fear it's my firefox settings or I an app, but I was able to do a live chat with Omni Tech Support earlier today. So, I'm confused and can't live chat with some people.

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Next time, could you check the address bar for a plugin notification icon? It usually to the left of the site address and looks like a small Lego block. Click that and it should indicate what plugin the page is using, or it might say that you are missing a plugin.

When I look at your More System Details, I don't see Java, which some sites use for chat. Do you know whether your Java plugin is disabled or isn't installed at all? You can check on the Add-ons page. Either:

  • Ctrl+Shift+a
  • "3-bar" menu button (or Tools menu) > Add-ons

In the left column, click Plugins. Then look for: 

Java(TM) Platform SE 8 U25

And see whether it is set to "Never Activate". That prevents sites from using it, so consider using "Ask to Activate" so you can give sites permission on a case-by-base basis.

If it's completely missing, here is the download page: http://java.com/en/download/windows_xpi.jsp

Note: During installation, there is a screen with a pre-checked option to add the Ask toolbar and Ask web search. You probably want to UNCHECK those if you like your current web search provider.

MickyLee3
MickyLee3 Question owner
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I'm not certain I've solved my problem, but you taught me a few things. I did install Java. My PC is new, and I'm still finding these little bugaboos that I took for granted.

thanks a lot for your considerate response.