This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

When my flash plugin crashes, it says that no crash report is available.

  • 1 reply
  • 2 have this problem
  • 29 views
  • Last reply by FredMcD

Marisol713
Marisol713
more options

I have updated to the latest version of Adobe Flash, but it repeatedly crashes. The message states that no crash report is available. What do I do?

I have updated to the latest version of Adobe Flash, but it repeatedly crashes. The message states that no crash report is available. What do I do?

All Replies (1)

FredMcD
FredMcD
more options

If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also: