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Updated to 38.3.0 now will not retrieve email from road runner accounts

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  • Last reply by Wayne Mery

dena0725
dena0725
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Since update to 38.3.0 my Thunderbird road runner email accounts will not retrieve emails. The status bar shows that it is connected to the pop-server.nc.rr.com but it hangs there, eventually times out without retrieving the emails. Uninstalled and reinstalled the application but it still won't work. The only extension was lightning and disabling it didn't help. The only add on active is flash player.

Since update to 38.3.0 my Thunderbird road runner email accounts will not retrieve emails. The status bar shows that it is connected to the pop-server.nc.rr.com but it hangs there, eventually times out without retrieving the emails. Uninstalled and reinstalled the application but it still won't work. The only extension was lightning and disabling it didn't help. The only add on active is flash player.

Modified by dena0725

All Replies (1)

Wayne Mery
Wayne Mery
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Start *Windows'* safe mode with networking enabled - win10 http://windows.microsoft.com/en-us/windows-10/change-startup-settings-in-windows-10 - win8 http://windows.microsoft.com/en-us/windows-8/windows-startup-settings-safe-mode - win7 http://windows.microsoft.com/en-us/windows/start-computer-safe-mode#start-computer-safe-mode=windows-7 - XP http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx

If problem goes away, then cause is something like antivirus or firewall software