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thunderbird repeatedly posts alerts about new mail

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by Alan_L

Alan_L
Alan_L
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Thunderbird repeatedly posts alerts for new mail that is already in the Inbox. It is using IMAP, not POP or POP3. This is on a MBP and occurs regardless of location (at work behind firewall and on home network) and type of network connection (wireless and wired produce the same result). I have restarted in Safe Mode and it produces the same result. I have disabled virus detection and the problem recurs.

This started happening about five days ago.

See below for details: 


 Application Basics

   Name: Thunderbird
   Version: 45.1.1
   User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.9; rv:45.0) Gecko/20100101 Thunderbird/45.1.1
   Profile Folder: Show in Finder
   Application Build ID: 20160527062949
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory

 Mail and News Accounts
   account1:
     INCOMING: account1, , (imap) mail.ak.planet.gen.nz:143, plain, passwordCleartext
     OUTGOING: , mail.ak.planet.gen.nz:587, plain, passwordCleartext, true

   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

   account3:
     INCOMING: account3, , (imap) imap.mail.yahoo.com:993, SSL, passwordCleartext
     OUTGOING: , smtp.mail.yahoo.com:465, SSL, passwordCleartext, true

   account4:
     INCOMING: account4, , (rss) Feeds, plain, passwordCleartext

   account7:
     INCOMING: account7, , (imap) imap.googlemail.com:993, SSL, passwordCleartext
     OUTGOING: , smtp.gmail.com:465, SSL, passwordCleartext, true

 Crash Reports
   http://crash-stats.mozilla.com/report/index/bp-ac7a8c57-226c-4c53-985b-d44ee2151202 (2/12/15)
   http://crash-stats.mozilla.com/report/index/bp-1ca00218-4c0c-4600-86cd-954e12130919 (19/09/13)

 Extensions
   Lightning, 4.7.1.1, false, {e2fda1a4-762b-4020-b5ad-a41df1933103}

 Important Modified Preferences

   Name: Value

     browser.cache.disk.capacity: 358400
     browser.cache.disk.filesystem_reported: 1
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     dom.apps.reset-permissions: true
     dom.mozApps.used: true
     extensions.lastAppVersion: 45.1.1
     font.internaluseonly.changed: false
     gfx.blacklist.direct2d: 3
     gfx.crash-guard.glcontext.appVersion: 45.1.1
     gfx.crash-guard.glcontext.deviceID: 0x0d26
     gfx.crash-guard.status.glcontext: 2
     mail.openMessageBehavior.version: 1
     mail.spotlight.enable: true
     mail.spotlight.firstRunDone: true
     mail.spotlight.global_reindex_time: 1373944160
     mailnews.database.global.datastore.id: 29516d8e-4f56-e745-802c-57ff97b5e9a
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1465859146
     places.history.expiration.transient_current_max_pages: 104858
     plugin.importedState: true
     plugin.state.adobepdfviewernpapi: 0

 Graphics

     Vendor ID: 0x8086
     Device ID: 0x0d26
     WebGL Renderer: false
     GPU Accelerated Windows: 0

     AzureCanvasBackend: skia
     AzureSkiaAccelerated: 1
     AzureFallbackCanvasBackend: none
     AzureContentBackend: quartz

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 0
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.12
     4.12

     NSS
     3.21.1 Basic ECC
     3.21.1 Basic ECC

     NSS Util
     3.21.1
     3.21.1

     NSS SSL
     3.21.1 Basic ECC
     3.21.1 Basic ECC

     NSS S/MIME
     3.21.1 Basic ECC
     3.21.1 Basic ECC
Thunderbird repeatedly posts alerts for new mail that is already in the Inbox. It is using IMAP, not POP or POP3. This is on a MBP and occurs regardless of location (at work behind firewall and on home network) and type of network connection (wireless and wired produce the same result). I have restarted in Safe Mode and it produces the same result. I have disabled virus detection and the problem recurs. This started happening about five days ago. See below for details: Application Basics Name: Thunderbird Version: 45.1.1 User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.9; rv:45.0) Gecko/20100101 Thunderbird/45.1.1 Profile Folder: Show in Finder Application Build ID: 20160527062949 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Mail and News Accounts account1: INCOMING: account1, , (imap) mail.ak.planet.gen.nz:143, plain, passwordCleartext OUTGOING: , mail.ak.planet.gen.nz:587, plain, passwordCleartext, true account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext account3: INCOMING: account3, , (imap) imap.mail.yahoo.com:993, SSL, passwordCleartext OUTGOING: , smtp.mail.yahoo.com:465, SSL, passwordCleartext, true account4: INCOMING: account4, , (rss) Feeds, plain, passwordCleartext account7: INCOMING: account7, , (imap) imap.googlemail.com:993, SSL, passwordCleartext OUTGOING: , smtp.gmail.com:465, SSL, passwordCleartext, true Crash Reports http://crash-stats.mozilla.com/report/index/bp-ac7a8c57-226c-4c53-985b-d44ee2151202 (2/12/15) http://crash-stats.mozilla.com/report/index/bp-1ca00218-4c0c-4600-86cd-954e12130919 (19/09/13) Extensions Lightning, 4.7.1.1, false, {e2fda1a4-762b-4020-b5ad-a41df1933103} Important Modified Preferences Name: Value browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 45.1.1 font.internaluseonly.changed: false gfx.blacklist.direct2d: 3 gfx.crash-guard.glcontext.appVersion: 45.1.1 gfx.crash-guard.glcontext.deviceID: 0x0d26 gfx.crash-guard.status.glcontext: 2 mail.openMessageBehavior.version: 1 mail.spotlight.enable: true mail.spotlight.firstRunDone: true mail.spotlight.global_reindex_time: 1373944160 mailnews.database.global.datastore.id: 29516d8e-4f56-e745-802c-57ff97b5e9a network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1465859146 places.history.expiration.transient_current_max_pages: 104858 plugin.importedState: true plugin.state.adobepdfviewernpapi: 0 Graphics Vendor ID: 0x8086 Device ID: 0x0d26 WebGL Renderer: false GPU Accelerated Windows: 0 AzureCanvasBackend: skia AzureSkiaAccelerated: 1 AzureFallbackCanvasBackend: none AzureContentBackend: quartz JavaScript Incremental GC: 1 Accessibility Activated: 0 Prevent Accessibility: 0 Library Versions Expected minimum version Version in use NSPR 4.12 4.12 NSS 3.21.1 Basic ECC 3.21.1 Basic ECC NSS Util 3.21.1 3.21.1 NSS SSL 3.21.1 Basic ECC 3.21.1 Basic ECC NSS S/MIME 3.21.1 Basic ECC 3.21.1 Basic ECC

All Replies (3)

Alan_L
Alan_L Question owner
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Note: More information

The repeated alerts only occur when the email is "unread" and in the Inbox.

Zenos
Zenos
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MBP == Mac Book Pro?

Alan_L
Alan_L Question owner
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Yes.

Model Name: MacBook Pro 

 Model Identifier:	MacBookPro11,3
 Processor Name:	Intel Core i7
 Processor Speed:	2.8 GHz
 Number of Processors:	1
 Total Number of Cores:	4
 L2 Cache (per Core):	256 KB
 L3 Cache:	6 MB
 Memory:	16 GB
 Boot ROM Version:	MBP112.0138.B16

SMC Version (system): 2.19f7

OS version 10.9.5